Check In / Check Out
When is check-in and check-out?+
Check-in for overnight reservations is 4:00 pm and check-out is 12:00 pm. For day spa, check-in is 8:30 am and check-out is 6:00 pm. You are always welcome to come an hour or two in advance of your stay and stay until 4:00 pm after check-out to use the facilities. We will provide locker facilities for you if you do.
Overnight guests: Your room will be ready for you to check in to by 4:00 pm on the day of arrival (you may arrive as early as 2:00 pm for use of the facilities). Should you be scheduled for any spa services prior to this time, we will provide you with a locker in our change room. Check-out time on your day of departure is 12 noon or earlier and 4:00 pm from the facilities. If you would like to arrive earlier or stay later, please ask about our extension packages. We suggest arriving 1/2 hour before your first scheduled activity or spa appointment.
Can I get an early check-in or a late check-out?+
Unfortunately, due to the limited number of rooms available at each property, we are unable to guarantee early check in or late checkouts. Your reservation agent can note this on your file and if possible, we will do our very best to accommodate
Cancellation Policy
One date change or cancellation received more than 21 days prior to arrival will be processed at no charge and the deposit will be applied to a future booking within one year of the original arrival date. Additional date changes will be subject to a $50 rebooking fee per person. If the deposit remains unused after one year it will be forfeited.
A date change or cancellation received less than 21 days prior to arrival will result in forfeiture of the entire deposit. Failure to show up for a reservation, arriving a day late or leaving a day early will also result in forfeiture of the entire deposit. For guests that are feeling unwell or anxious at all about being around other people in a high contact, high touch environment, please stay at home and consider postponing your visit. We will waive any cancellation charges for anyone who decides to cancel or postpone their stay, with the deposit remaining as a credit on file for a future visit.
Spa services are booked and reserved with a spa therapist. Missed treatments, or any changes or cancellations to spa appointments received less than 24 hours prior to the appointment start time will result in the full charge for the treatment being applied to the credit card on file.
Changes or cancellations must be made with a live person. An email or a voicemail will not constitute a cancellation. A live person can be reached 24 hours per day by calling your Sales Agent during regular business hours, or
by calling
1-888-346-6772, ext. 1800 after hours at which time you will be provided with a cancellation number, followed by an email confirmation of the cancellation. Keep a copy of your
cancellation email for reference. Click here to read our
terms & conditions.
Reservations
What types of reservations can I make?+
At Ste. Anne’s Spa you can choose to visit for just the day or for one or more nights. For maximum benefit, we do recommend a minimum two night stay wherever possible, however we understand that schedules and budgets cannot always accommodate. Whether you choose to visit for the day or for overnight, you will return to your work and home life feeling more relaxed and balanced.
How can I make a reservation?+
a) Call 1-888-346-6772 to speak with our caring and knowledgeable team to help guide you through the booking process. A sales advisor will assist you with selecting a room or day spa package that fits your needs and then transfer you to our spa booking department to help you choose your spa and wellness selections and complete the itinerary for your stay. Our reservation department is open from 8:00 am – 8:00 pm Monday- Friday and 9:00 am-5:00 pm on weekends and holidays. At the time of booking you will be required to pay a $150 deposit per guest to confirm your reservation.
b) Book your Overnight or Day Spa Package Online:
You can now book your overnight or day spa stay on line. Choose your venue (day or overnight), then your package and your room or locker. You will be required to pay the full amount at the time of booking and will receive a confirmation of your stay via email. Within 24 hours of your booking, you will be contacted by one of our sales advisors to schedule your meals and spa and wellness selections.
Can I book a group of people at once?+
Yes. Every reservation here is booked under the guest attending, so it is important to have the full guest name at the time of booking. If you do have any additional contact information to share, that would also be appreciated. We send individual confirmations and itineraries to each guest and we also make a pre-arrival call to each to ensure that all of their questions are answered before they arrive. Please note that for day spa group bookings, every guest will need to choose their spa and wellness selections at the time of booking.
Do you require a deposit?+
Yes. At the time of booking, a non-refundable deposit of $150 per person will be required to hold a reservation for a day spa or overnight booking. For larger groups a non-refundable deposit equivalent to the rate for the entire booking may be required to be received 30 days or more prior to arrival to hold the reservation and may have custom deposit and cancellation parameters. In these cases, a group contract will be drafted. We accept, Visa, Mastercard and American Express. Please note that we take full payment for your package when making a web reservation.
Can I make changes to my schedule after I have confirmed it?+
Once you have made your reservation and selected your spa and wellness services, you will receive your confirmations and schedules within 1 business day. If you would like to make any changes to the schedule, you can either email your sales advisor or our info@steannes.com account or call 888-346-6772 and we can work on revising your schedule. Please note that not all changes will be possible due to available meal times, wellness and spa selections but we will always do our very best! The further in advance of your stay you inquire, the better chance that we will be able to accommodate.
Note: Occasionally we must make adjustments to the starting times of some treatments, so please arrive at least 45 minutes before your first treatment to avoid missing any appointments.
Will I get an itinerary?+
Please feel free to call your reservation agent at 1-888-346-6772 to review your schedule prior to your arrival. Upon arrival, you will receive a spa itinerary with the exact time and location of each service. Occasionally we must make adjustments to the starting times of some treatments, so please arrive at the spa at least 45 minutes before your first treatment to avoid missing any appointments. Please follow this itinerary and carry it with you throughout the day to refer to.
Can I book a group of people at once?+
Yes. Every reservation here is booked under the guest attending, so it is important to have the full guest name, email and phone number at the time of booking. If you do have any additional contact information to share, that would also be appreciated. We send individual confirmations and itineraries to each guest and we also make a pre-arrival call to each to ensure that all of their questions are answered before they arrive. Please note that for day spa group bookings, every guest will need to choose their spa and wellness selections at the time of booking.
Transportation
How far are you from Toronto?+
Ste. Anne’s Spa is located 90 minutes east of Toronto.
How do I book a train or limousine?+
Does Ste. Anne’s Spa have onsite parking?+
Yes, we offer our guests a newly paved parking lot. Shuttle transportation is provided to and from Spa Cottages and the Main Inn.
Do you have an Electric Vehicle Charging Station?+
Yes, there are three electric charging points located at Ste. Anne's. See Guest Services for access and location. Please note: We do not carry adapters, guests must bring their own.
Dining
What are the meal times?+
Breakfast is served from 7:30-10:00, lunch is served from 11:30-2:00, tea is from 3:00-5:30 and dinner is from 6:30-9:00. We have several seatings for each meal. You and your spa booking agent will schedule the seatings that make the most sense in light of your spa and wellness selections and your arrival and departure times.
Can I come to Ste. Anne’s for a meal only?+
No, meals are available to registered Day Spa or Overnight guests only. Included in overnight bookings are breakfast, lunch, afternoon tea and dinner. Day Spa packages include lunch and afternoon tea.
What is appropriate dining attire?+
Come as you are! We host a casual environment and encourage all guests to dine in their robes or comfortable clothing.
What if I have an allergy?+
It is very important that you let our reservations team know of any life-threatening allergies at the time of booking. Many of our menu items can be modified to be gluten-free, dairy-free, vegan and vegetarian. While we can typically accommodate most food related allergies, we recommend that you review our samples menus to ensure there are items available that with minor modifications can fit your needs. For your own safety, you must let your server know at every meal about your allergy. If your allergy is a topical one, then also please let your spa therapist know prior to the beginning of your treatment.
Pregnancy and Medical Questions
Can I use the steam rooms?+
We do not recommend using the steam room if you are sensitive to heat for any reason, i.e. pregnancy, high/low blood pressure. The steam can get quite hot, so be careful.
What temperature are the pools in the Meditative and Therapeutic Hydrotherapy Pools?+
The Upper Lazy River Pool and the Below the Falls Sitting Pool are set between 90 - 95 degrees. The Standing Jets and Waterfall Thermal Spa and the Upper Sitting Thermal Spa are set between 102 - 104 degrees.
Medical Concerns:
Certain medical conditions such as recent surgery, cancer, high blood pressure and heart disease, may not be compatible with certain spa treatments. It is your responsibility to discuss any concerns you may have with your medical doctor and notify your reservationist at the time of booking.
Facilities
Is wi-fi available?+
Wi-fi is available at the Main Inn and in all of our Spa Cottages, however we recommend that you completely disconnect from your home and work life while you are with us in order to benefit from the serene environment that we provide.
Where can I wear my robe?+
You can wear your robe virtually anywhere! It is customary at Ste. Anne's Spa, as well as convenient!
Are we allowed to talk in the facilities?+
Ste. Anne's Spa promotes a serene environment. Please be considerate to your fellow guests by keeping the volume down when socializing with friends and loved ones.
What time can I access the Meditative and Therapeutic Hydrotherapy Pools?+
Between 8:00 AM and 10:00 PM daily.
What time can I access the Fitness Facility?+
Between 6:00 AM and 10:00 PM daily.
Can I use the locker rooms?+
The Mens and Ladies Locker Rooms are available to day spa and overnight guests. We use a personalized bracelet locking system to keep your belongings safe and sound.
What should I wear on a Trail Walk?+
Give some thought to the clothing you wear and be sure to use comfortable and sensible footwear. Changing weather conditions can make the trails treacherous - please watch your step! Check with guest services for more details.
Children
Can I bring my child?+
Ste. Anne’s Spa offers an all-inclusive, adult oriented experience appropriate for persons who have attained the age of 18 years. Minors between the age of 16 and 18 may attend the spa with an adult family member. As an adult oriented destination spa we offer a tranquil atmosphere and as such do not have supervised facilities that are safe or appropriate for children under the age of 16. All of our rates are per person, regardless of age.
Pets
Can I bring my pet?+
Pets are not permitted anywhere at the Main Inn, however in certain spa cottages your well behaved dog may accompany you. There is a $50 fee added to your accommodation rate and we ask that you use a kennel when you are not in the spa cottage to monitor your dog. Please practice cleanliness by not allowing the pet on furniture and cleaning up after your pet. Dogs must be on a leash at all times as there are resident dogs who may protect their territory.
Accommodations
What is the difference between the Main Inn and a Spa Cottage?+
The Main Inn at Ste. Anne’s Spa is where your dining, spa and wellness and facilities are during your stay. We have rooms at the Main Inn and we also have Spa Cottages. Our Spa Cottages range anywhere from 500 metres to 1.5km away. Some guests prefer to stay at the cottages as they are often more spacious, are great for groups, typically have outdoor hot tubs and can also be more private.
Is there a coffee maker in my room?+
There are coffee makers and kettles in all of our Spa Cottages, but no other rooms at Ste. Anne’s Spa have them. You are most welcome to ask at guest services for one however.
Can we get a cot?+
Unfortunately we do not have any cots to add to your room.
Spa | Booking
Can I ask for a particular therapist or gender?+
Ste. Anne's Spa employs both male and female professionally trained therapists. We are committed to the principle of Employment Equity, which means we will provide equal treatment in employment and will not discriminate on the basis of race, colour, religion, or creed, sex, sexual orientation, marital status, physical handicap, age, ethnic origin, or political belief. As such, our team will never ask you for any preferences in the selection of your therapist. Should you have a specific reason for making a request though, you are welcome to ask your reservation agent and they will do their best to accommodate.
Do I need to book my spa services ahead of time?+
Yes, and as far in advance as possible. Our spa services can book up more than two months in advance, so it is best if you can make your selections even at the time of booking. This is especially important if you are looking for RMT massages, longer services or are with a group that would prefer to coordinate the timing of their services and meals.
Spa | What to Bring
Now that I have a reservation, what do I bring with me?+
Day Spa
- Small bag for locker facilities
- Camera
- Bathing suit
- Sandals or slippers for inside the spa
- Hat/sunglasses
- Sunscreen
- Bug Spray
- Comfortable clothing & shoes for wellness activities or treatments that require clothing
- Refillable water bottle
- Personal toiletry items – we provide Ste. Anne’s Skin Nourishment Shampoo, Conditioner, Body Wash and Lotion
Overnight Stay:
- All of the above
- Wine or alcohol (as we are non-licensed however you are welcome to bring your own to enjoy at dinner or on the property)
Wellness | Classes
Do I have to book my wellness classes ahead of time?+
Yes you do and as far in advance as possible. Our classes fill up quickly and if you wait until you arrive you will likely not get the class you were hoping for.
Service Charges / Gratuities
Are gratuities included in my package or do I need to tip?+
We do not include gratuity or service charges in our package rates. Package rates include meals, accommodation (if overnight), spa and wellness allowance and facility use. We believe in an all-inclusive experience where you are free from the worry of taking your wallet out at every turn. If you wish to tip we do provide gratuity envelopes at the time of check out.
Payment
How can I pay for my stay?+
At the time of booking you will be required to pay a $150 deposit per guest. Please note that we take full payment for your package when making a web reservation. We accept Visa, Mastercard, American Express, Ste. Anne’s Gift Cards. When you are here, you can pay by all of the above and also debit.
Smoking and Alcohol
Is there a smoking area?+
Ste. Anne’s Spa is a non-smoking property, however we do have an assigned smoking area. It is located just outside of the fieldstone walls. Ask you guest services team members when you arrive and they will show you exactly where it is.
Do you sell alcohol?+
We do not sell alcohol, as we are a non-licensed facility, however you are welcome to bring your own to enjoy at dinner or on the property.
